Refund policy
Overview
At Doctor Flip, we want our customers to be satisfied with their purchases. If you are not completely happy with your order, you may request a return or refund according to the terms below.
Return Eligibility
You may request a return within 14 days of receiving your order.
To be eligible for a return:
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The item must be unused and in original condition
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The item must be in the original packaging
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You must provide proof of purchase or order confirmation
Items that do not meet these conditions may not be accepted.
Non-Returnable Items
The following items cannot be returned:
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Items that have been used or worn
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Damaged items caused by the customer
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Final sale or clearance items
Refund Process
Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
If approved:
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Your refund will be processed to the original payment method
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Refund processing may take 5–10 business days depending on your bank or payment provider.
Return Shipping
Customers are responsible for return shipping costs unless the item received is defective or incorrect.
We recommend using a trackable shipping service to ensure your return reaches us safely.
Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with photos of the item.
We will review the issue and provide a replacement or refund if necessary.
Contact Us
If you have any questions about returns or refunds, please contact us:
Business Name: Doctor Flip
Email: doctorflip1@outlook.com
Phone: 410-320-1714